Returns & Exchanges

Due to the perishable nature of our high-quality meats, we cannot accept physical returns; however, we are committed to ensuring your satisfaction through replacements or account credits for any issues.

Return Process

• 1.
  Inspect Your Delivery

  Thoroughly check your ButcherBox upon arrival to ensure all items are present and have maintained an appropriate temperature during transit.

• 2.
  Document Issues

  Take clear photos of any damaged packaging or product quality concerns within 48 hours of delivery to assist our support team.

• 3.
  Contact Support

  Reach out to our Customer Support team via email or live chat with your order number and any supporting documentation regarding your claim.

• 4.
  Receive Resolution

  Our team will review your request and issue a box credit or ship a replacement product to ensure you have the best possible experience.